Help & Contact

Support

We’re a small team. You’ll hear back from an actual person.

Email us

The fastest way to get help. We typically respond within 24 hours.

If your question is about a bug, please include your iPhone model and iOS version. If it’s about a subscription, include the email on your Apple ID (we can’t see it otherwise).

Common Questions

The widget shows the wrong content mode

Open Sober Thoughts, go to Settings → Content Mode, and confirm your choice. Then long-press the widget on your home screen, tap Edit Widget, and make sure the content source matches. iOS caches widget data for up to 30 minutes — if nothing changes, try removing and re-adding the widget.

My subscription isn’t working

In the app, open Settings → Restore Purchases. This forces a fresh check with Apple.
Confirm the Apple ID on your phone matches the one you used to subscribe (Settings app → your name at the top).
If you see “No subscription plans found,” it usually means Apple hasn’t finished syncing our products. Wait 10 minutes and try again, or email us.
Manage or cancel your subscription any time via Settings app → your name → Subscriptions.

I’d like a refund

Apple handles all refunds directly — we don’t have the ability to issue them. Visit reportaproblem.apple.com and select the Sober Thoughts purchase. Refund decisions are made by Apple, usually within 48 hours. If Apple declines and you feel you have a legitimate case, email us and we’ll advocate on your behalf.

Notifications aren’t arriving

Check that notifications are enabled in three places: inside the Sober Thoughts app (Settings → Daily Reminders), in iOS (Settings app → Sober Thoughts → Notifications), and that Focus / Do Not Disturb isn’t silencing them.

I want to change my content mode

Open the app, go to Settings → Content Mode. Pick Faith & Program, Mindful & Open, Science & Self, or All Paths. You can switch at any time and your existing widgets will update within 30 minutes.

A quote is wrong, misattributed, or feels harmful

Thank you for flagging it. Editorial accuracy and emotional safety matter to us. Email us the exact quote text and we’ll review and correct it in the next content update.

Can I use Sober Thoughts without an account?

Yes. We don’t have accounts. Everything is stored locally on your iPhone. Your sobriety date, your favorites, your settings — none of it leaves your device. See our Privacy Policy for the full breakdown.

Will there be an Android version?

Not at launch. Widget-first design depends heavily on platform-specific widget APIs, and getting iOS right is a full-time job. Android is on the roadmap but we’re not committing to dates.

When You Need More Than An App

Sober Thoughts is a reflection tool, not a crisis service. If you or someone you love is in immediate danger or in acute withdrawal, please reach out to real humans who can help:

988 Suicide & Crisis Lifeline (US & Canada) — call or text 988
SAMHSA National Helpline (US) — 1-800-662-4357, free and confidential, 24/7
Alcoholics Anonymous meeting finder — aa.org/find-aa
Narcotics Anonymous meeting finder — na.org
SMART Recovery (secular) — smartrecovery.org

Other Resources

Privacy Policy — what we collect (almost nothing) and why
Terms of Service — the legal bits
[email protected] — anything else

Sober Thoughts is made by Infinit3 Development. Progress, not perfection.